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Reassurance

We care about YOU and YOUR car

We care more about you and your car than about making trite statements such as “The Biggest Independent in the Country”, “The Leading Independent” or “The Reading’s Premier Service Centre”, which you may see on other websites.
Our business isn’t about us, it is about our customers. It is about YOU. Without you, we wouldn’t have a business. If we don’t look after you, why should you come back? Strange as this may seem, this is what we believe.
Like all other companies we have a mission and a set of goals that, very simply put, are:

  • Customer Satisfaction – Constantly set new levels of customer service and continue to improve them.
  • Quality – Provide you with the highest standard of workmanship at all times.
  • Accuracy – Keep to estimates and completion dates.
  • Information – Provide you with all the information you need and want to know.
  • Honesty – Assuring you of openness and honesty at all times.
  • Value for Money – Offer you competitive prices combined with technical excellence.
  • Enjoyment – Ensuring our customers find it a pleasure to deal with Woodley Auto’s Group, whether at Woodley Auto Centre, Car Gears, Woodley Auto Factors or Wargrave Auto Centre and that our staff enjoy working with our customers and their cars.

We are working on all sorts of vehicles, most vehicles these days are complicated and sophisticated. Our staff train for three years as mechanics and after that for a further year on the job before they become fully qualified Technicians.
Even so, despite our rigorous quality controls, we admit that no matter how hard we try to make sure all repairs are carried out successfully and on time, on occasions things can go wrong. A delay in parts from the manufacturer, unforeseen problems after stripping a component, traffic problems when you are coming in to drop off your car that can cause our work shop schedules to slip - there are so many things that can get in the way. But when they do, we believe that it is how we put things right that is important.
We are highly experienced in what we do and we always try to make sure that our customers are satisfied and happy.

The Woodley and Wargrave Auto Centre’s Guarantee

In the unlikely event that you experience a problem due to our workmanship within six months or the failure of parts which we have supplied and fitted within 12 months or 12,000 miles, the problem will be rectified free of charge. We will also whenever possible provided with a free loan car whilst the fault is put right.

The Car Gears Guarantee

Warranty on reconditioned gearboxes is 12 months or 12,000 miles whichever is earliest, except if the unit was for commercial use, then the warranty is 6 months or 10,000 miles whichever is earliest. Fitting costs are met at our discretion. Warranty on Gearbox repairs is 6 months or 10,000 miles whichever is earliest is met at our discretion. Car Gears warranty does not cover the costs for hire vehicles or recovery charges, unless agreed before hand by the management.

THE WOODLEY AND ROGERS AUTO FACTORS GUARANTEE

Parts only warranty claims will be the manufacturers warranty passed onto the customer. Most of our suppliers offer a No Quibble Warranty on parts only claims within the warranty period, and this period is usually 12 months or 12,000 miles whichever is the earliest. Warranty claims that involve a labour content, usually require us to send your labour invoice to our suppliers, a fully completed warranty form, normally supplied by the Manufacturer and the part in question. If the manufacturer accepts the claim they will refund the cost of the part plus labour at manufacturers’ times and at their own hourly rate.

Independent Automotive Aftermarket Federation

Independent Automotive Aftermarket Federation (IAAF) members pride themselves on providing high quality, value-for-money services to the motoring public.
IAAF standards help our members serve you. They are continuously reviewed and updated to conform to changing legislation and market place expectations.
When you deal with an IAAF member you have certain advantages. For instance, if you feel the member has not carried out his obligations to you and if, after direct representation to him you fail to get satisfaction, you can refer the matter to an independent arbitration and conciliation service.

Eagle Certification ISO 9001:2008

ISO 9001 is the internationally recognised standard for an organisation’s internal Quality Management. The term “quality” refers to all those features of a product or service which are required by the customer.

An organisation’s "Quality Management" refers to an organisation’s actions to ensure that its products or services satisfy its customers’ quality requirements and complies with any regulations applicable to those products or service.

To ensure that companies registered to ISO 9000 have been assessed to a consistent standard the government has set up a regulatory body called UKAS (United Kingdom Accreditation Service).  Only assessment bodies accredited by UKAS can include the “Tick and Crown " symbol in their logo.

WHAT IS QUALITY

The ability of our products and services to satisfy you our customer

WHAT IS QUALITY ASSURANCE (orQA)

What you need to do, to demonstrate that your product or service will satisfy your customers.

WHAT IS A QUALITY ASSURANCE SYSTEM

The organisational structure, the processes and procedures necessary to ensure that the overall intentions and direction of an organisation as regards quality are met and that the quality of the product or service is assured.